PolicyCancelationA $25.00 cancellation/administrative fee is charged for any reservation that is cancelled anytime after booking. In addition, in order to avoid being charged one rental night plus applicable taxes, all cancellations for short-term rentals must be received by midnight 14 days prior to arrival date. All cancellations for long-term rentals must be received by midnight 30 days prior to arrival date. All cancellations are recorded in a logbook as to date and time of cancellation. There are no cancellation refunds under any circumstance if cancellation guidelines are not met by guest. Reservations are not contingent upon the availability or conditions of the water recreational facilities including but not limited to the Comal and Guadalupe River or Schlitterbahn. There will be NO REFUNDS for shortened stays. Check In Time Check in time is 4:00 pm. If you would like to check in early, you need to call us the day before your reservation and ask if anyone is checking out of your unit. If it is not a ?turn-over?, you may check in early. Remember to call first. Late arrivals must check in the following morning between 10am - 11am. In the event of unforeseen circumstances, we reserve the right to move guests to an equal or higher priced accommodation at no extra charge to the guest. In that event, the guest has the right to cancel the reservation at no charge. The maximum occupancy for each unit is highly monitored. New Braunfels Leasing has the right to inspect the number of people in your party. Any party exceeding the maximum occupancy is reason for eviction without reimbursement of rents and deposits. Check Out Time Check out time is 11:00 am. You will be charged $100.00 on your credit card beginning at 11:30 am and for every hour you stay up until 1:30 pm. Anything past 1:30 pm will be charged a full one night rate of the unit in which you are staying. Remember, we have guests checking in after you. *** If your unit is a "turnover," your credit card will be charged a full one-night rate at 11:30 pm. Smoking Our units are NON-SMOKING units. Any evidence of smoking (smell, ashes, etc.) in the property will result in a $200.00 fee. This fee will be immediately assessed to the guest's credit card. Smoking is permitted outside; dispose of all smoking debris properly outside. Please be considerate of all of our guests and step out on the patio to smoke. No Pets If pet(s) are found in any unit (Guest's or Visitor's of guests), then a $200.00 charge will automatically be charged to the Guest(s) credit card and there is no refund. It is strictly prohibited to bring a pet to a NO PET unit. Inventory A full written inventory as well as videotape has been taken of this property and we will conduct an inspection upon your departure. Inspections New Braunfels Leasing inspects each rented unit upon departure. Although we do not expect damages or theft, it sometimes occurs. We know there will not be any, but if damages (other than ?ordinary wear and tear?) are found ? or towels, pillows, and/or property are missing, in addition, any cleaning and/or trash removal deemed excessive by the property owner, or the cleaning service, a retail damage price is assessed and charged to the guest?s credit card on file. Upon Leaving Please close all windows and doors and make sure they are locked when leaving unit for safety reasons. Fair Housing New Braunfels Leasing complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status. However, New Braunfels Leasing will not rent to any persons under the age of 23 years of age. All reservation must be made by a responsible party, 23 years of age or older, who must pick up the keys and occupy the property during the reservation time. This party will be responsible for all charges, including lockout fees, damages caused to unit, buildings, pool/hot tub or etc. Keys, Pools, Tags, Car Tags All keys, pool tags, and car tags issued at check-in must be returned at checkout. If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag. After-hour lockout rates are $35.00 for the locksmith charge. These costs will be charged to your credit card. Refunds will not be given for keys or tags returned by mail. Guests Guests are responsible for their own proper conduct and that of all guests, including the responsibility for understanding and observing all policies and rules. By City Ordinance NO GLASS BOTTLES or STYROFOAM products of any kind are permitted on the Rivers or Lakes. Please be aware police and/or river spotters patrol the rivers. Violators may be ticketed. Saftey Safety and security is the sole responsibility of the Guest. Owner(s) or its agent assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. Guests should ensure that all doors and windows are locked at all times, and guest must immediately notify New Braunfels Leasing if any locks become inoperative. Guests should turn off all appliances when leaving the premises. Guests shall not store any combustibles on premises. Nudity, profanity, and excessive noise will result in eviction without refund. All vehicles MUST have parking permits. Cars without permits may be towed at owners? expense. For security purposes, seasonal guests must wear wristbands(RIVER RUN, INVERNESS, AND WATERWHEEL CONDO GUESTS ONLY). Balcony/Patio Patios, balconies and entry areas must be kept free from items that could be a hazard. Please do not hang towels over balcony railings. For safety reasons, balcony loads should not exceed room occupancy and NO horse playing on balconies. Exceeding the maximum occupancy on balcony will result in eviction without refund. Only registered guests can occupy the units. Please notify New Braunfels Leasing of any other guests. By City Ordinance NO GRILLING from balconies of any units. This is a fire hazard. Please use grills on property or if you bring your own, put it on the bottom floor down wind from the property on the concrete or grass. Parking Each unit is allotted one parking permit per bedroom. Please park in your designated spot or in unmarked spaces. There is no parking available for trailers, boats, jet skis or oversized vehicles. Any unauthorized vehicles will be towed at owner?s expense. Lost and Found We are not responsible for any loss of money, jewelry, valuables of any kind or any damage incurred to guest?s motor vehicles or their contents. New Braunfels Leasing will hold left behind items for two weeks. After two weeks, left behind items will be donated to charity. Any items to be returned will be at the guest?s expense, via mail. Payable The guest acknowledges receipt of the services and charges hereon and agrees to pay for it on demand in New Braunfels, Texas. These properties are privately owned and the management reserves the right to refuse service to anyone. We also request that you have fun! |